Refund policy

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support-en@spacetup.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support-en@spacetup.com.

We're committed to ensuring your satisfaction. If you encounter any issues with your order, please contact our customer support team within 14 days of delivery.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately and provide photos of the issue.
We will arrange for a return or replacement at no cost to you.

Change of Mind Returns:

If you need to return an item due to a change of mind, please contact our customer support team within 14 days of delivery.
You will be responsible for the cost of return shipping.
Desk shelf restocking fee: For orders placed on or after October 21, 2026, change-of-mind returns of our desk shelves (Desk Shelf Pro v2.0, AIRY Modular Desk Shelf, and The Desk Shelf | Workspace), in any size or colour, are subject to a 10% restocking fee, deducted from your refund. This fee does not apply to damaged, defective, or incorrect items.
To ensure a smooth return, please repackage the item in its original condition, including all original packaging.

Please note: All returned items must be in their original condition and packaging.

How much do returns cost?

If you need to return an item because it’s faulty, or because of something we’ve done wrong, the return is free of charge. If you’re returning an item because you’ve changed your mind, we’ll refund you minus the return shipping cost. Change-of-mind returns of desk shelves are also subject to a 10% restocking fee (see above).

For change-of-mind returns on orders of CA$200 or more, a payment processing fee of 2.9% to 3.5% may also be deducted from your refund, depending on the payment method used at checkout. This covers non-refundable charges from our payment providers.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support-en@spacetup.com.

Order Cancellations

Orders can be cancelled before they are processed or shipped. If you’d like to cancel your order, please contact us as soon as possible. Once an order has shipped, it can no longer be cancelled and will be handled as a return.

For orders under $200, Spacet® will cover the payment processing fee, and a full refund will be issued to the original payment method.

For orders of $200 or more, refunds for cancelled orders may be subject to a payment processing fee of 2.9% to 3.5%, depending on the payment method used at checkout. This fee covers non-refundable charges from our payment providers. The desk shelf restocking fee does not apply to orders cancelled before shipping.

Spacet® Warranty

All Spacet® products include a 1-year limited warranty covering manufacturing defects. In the unlikely event of a defect or damage upon delivery, we will repair or replace the affected item(s) at no additional cost.

Spacet® Wholesale Return Policy

At Spacet®, we strive to ensure that all our wholesale partners are fully satisfied with their orders. For wholesale transactions, the following policy applies:

Return Eligibility:
Returns are accepted only in cases where items are defective, damaged in transit, or incorrectly shipped. Returns for buyer’s remorse or overstock are not accepted.
Reporting Timeframe:
Any issues must be reported within 7 days of delivery. Please email our support team at support-en@spacetup.com with your order details, photos of the issue, and a brief description of the problem.