Politique de remboursement

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support-en@spacetup.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support-en@spacetup.com.

We're committed to ensuring your satisfaction. If you encounter any issues with your order, please contact our customer support team within 14 days of delivery.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately and provide photos of the issue.
  • We will arrange for a return or replacement at no cost to you.

Change of Mind Returns:

  • If you need to return an item due to a change of mind, please contact our customer support team within 14 days of delivery.
  • You will be responsible for the cost of return shipping.
  • To ensure a smooth return, please repackage the item in its original condition, including all original packaging.

Please note: All returned items must be in their original condition and packaging.

How much do returns cost?

If you need to return an item because it's faulty, or because of something we've done wrong, then it will be a free of charge return. But if you're returning an item because you've changed your mind, then we'll issue you a full refund, minus the return postage cost.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support-en@spacetup.com.

Order Cancellations

Orders can be cancelled before they are processed or shipped. If you would like to cancel your order, please contact us as soon as possible.

For orders under $200, Spacet® will cover the payment processing fee and a full refund will be issued to the original payment method.

For orders over $200, refunds for cancelled orders may be subject to a card processing fee between 2.9% and 3.5%, depending on the original payment method used at checkout. This fee reflects the non-refundable payment processing charges applied by payment providers.

Spacet® Warranty

All Spacet® products include a 1-year limited warranty covering manufacturing defects. In the unlikely event of a defect or damage upon delivery, we will repair or replace the affected item(s) at no additional cost.

Spacet® Wholesale Return Policy

At Spacet®, we strive to ensure that all our wholesale partners are fully satisfied with their orders. For wholesale transactions, the following policy applies:

  1. Return Eligibility:
    Returns are accepted only in cases where items are defective, damaged in transit, or incorrectly shipped. Returns for buyer’s remorse or overstock are not accepted.

  2. Reporting Timeframe:
    Any issues must be reported within 7 days of delivery. Please email our support team at support-en@spacetup.com with your order details, photos of the issue, and a brief description of the problem.